Privacy Policy

Effective Date: July 12, 2026 At Xaesio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Order Details
• IP Address
• Device Information
• Browser Information
• Cookies and Usage Data

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Provide customer support.
• Send order confirmations and shipping updates.
• Improve our website and customer experience.
• Prevent fraud and unauthorized transactions.
• Comply with legal obligations.

3. Payment Information

All online payments on Xaesio are securely processed through authorized payment service providers. We do not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers. Your payment information is securely handled by our payment service providers in accordance with applicable privacy and security standards.

4. Order Fulfilment

To process and fulfill your orders, we may securely share the necessary customer information, such as your name, shipping address, phone number, email address, and order details, with our authorized production, fulfillment, and shipping partners. This information is shared only for manufacturing, packing, shipping, delivering your order, processing payments, and providing customer support related to your purchase.

5. Shipping Partners

We may also share the required shipping information with our courier and logistics partners to deliver your order and provide shipment tracking updates.

6. Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services. You may disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

7. Analytics

We may use analytics tools to understand how visitors interact with our website. These tools may collect information such as pages visited, device type, browser type, operating system, IP address, and general usage statistics. This information is collected in an aggregated form and is used solely to improve our website and customer experience.

8. Third-Party Services

To operate our business efficiently, we may use trusted third-party service providers including authorized payment processors, production and fulfillment partners, shipping providers, hosting providers, email service providers, and analytics platforms. These service providers receive only the information necessary to perform their respective services and are expected to protect your information appropriately.

9. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction. Our website uses industry-standard security measures, including SSL encryption where applicable, to help safeguard your personal information during transmission. While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies. When your information is no longer required, we will securely delete or anonymize it where reasonably possible.

11. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent where applicable.
• Contact us regarding any privacy-related concerns.

12. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page along with the revised Effective Date. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us. Brand: Xaesio Operated by: Al Ameen Correspondence Address: Shershahi, Kaliachak, Malda, West Bengal – 732201, India Email: store@xaesio.com Phone: +91 9147106385 We aim to respond to all privacy-related inquiries within 24–48 business hours. By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.