Terms & Conditions

Effective Date: July 12, 2026 Welcome to Xaesio. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or placing an order through our website, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website.

1. Eligibility

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products

Xaesio offers made-to-order products that are custom manufactured after an order is placed. Product images are provided for illustration purposes only. Minor differences in color, print placement, or appearance may occur due to different screen settings, lighting conditions, printing processes, and manufacturing tolerances. All product descriptions, pricing, and availability are subject to change without prior notice.

3. Orders

After placing an order, you will receive an order confirmation email. This confirmation does not constitute final acceptance of your order. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to suspected fraud, pricing errors, technical issues, or violations of these Terms & Conditions.

4. Pricing & Payments

All prices displayed on our website are listed in the applicable currency and may be changed without prior notice. Payments are securely processed through our authorized payment service providers. We do not store your complete payment credentials, including debit card, credit card, UPI PIN, CVV, or banking passwords. Your payment information is processed securely in accordance with the applicable privacy and security standards of our payment service providers.

5. Order Fulfilment

All products are manufactured, packed, and dispatched through our authorized production and fulfillment partners after successful payment confirmation. Production begins shortly after an order is confirmed. Once production has started, cancellation or modification of the order may no longer be possible.

6. Shipping & Delivery

Estimated production and delivery times are provided for reference only and may vary depending on courier operations, public holidays, weather conditions, or other unforeseen circumstances. While we strive to deliver orders within the estimated timeframe, we cannot guarantee delivery on a specific date.

7. Returns, Exchanges & Refunds

Returns, exchanges, cancellations, and refunds are governed by our respective policy pages available on this website. As our products are made-to-order, returns or exchanges are generally not accepted for customer-related reasons such as selecting the wrong size, color, or providing an incorrect shipping address. Refunds or replacements may be provided only in eligible cases such as damaged products, manufacturing defects, incorrect items received, or confirmed lost shipments, subject to verification.

8. Customer Responsibilities

You are responsible for ensuring that all information provided during checkout, including your name, shipping address, phone number, and email address, is accurate and complete. Xaesio shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect customer information.

9. Intellectual Property

All content available on this website, including logos, branding, graphics, product designs, images, text, icons, and website content, is the property of Xaesio or its respective licensors and is protected under applicable intellectual property laws. No content from this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from Xaesio.

10. Prohibited Use

• Fraudulent transactions.
• Attempting unauthorized access to our systems.
• Uploading malicious software or harmful code.
• Violating any applicable law or regulation.
• Interfering with the operation or security of the website.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Xaesio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services. Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order.

12. Third-Party Services

Our website may utilize trusted third-party service providers, including authorized payment processors, production and fulfillment partners, shipping providers, hosting providers, analytics providers, and email service providers, to operate our business efficiently. We are not responsible for the independent policies, actions, or practices of these third-party service providers.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the competent courts in Malda, West Bengal, India.

15. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on this page. Your continued use of the website constitutes acceptance of the updated Terms & Conditions.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us. Brand: Xaesio Operated by: Al Ameen Correspondence Address: Shershahi, Kaliachak, Malda, West Bengal – 732201, India Email: store@xaesio.com Phone: +91 9147106385 We aim to respond to all inquiries within 24–48 business hours. By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.